That's why we offer optional same-day-dispatch when you purchase 'Jump the Queue' as long as we receive your order and payment before 2pm (QLD time, excluding weekends and public holidays). We know what it’s like when you have ordered something online, you want to start using it straight away! Please note: the Australia Post network is experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes. We really appreciate your patience during this time.
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To help out our customers during this tough time, we currently are offering FREE SHIPPING on orders over $200! And no matter how much you buy, shipping is just $15 across mainland Australia ! With a large distribution centre in Brisbane, we look after over 5,000 orders per month ensuring that all our customers receive their orders in double quick time. We pride ourselves on fantastic customer service and our delivery & shipping service is no exception. Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.įor Returns, Refunds or Exchanges please email or call us on (07) 3506 0138. In most cases, we will issue your refund in the same way you made the original purchase. Please allow up to 30 days for a credit to appear on your account from received date. Once we receive and inspect your item(s), we will credit your account. Please allow 7-14 business days for mail-in exchanges to be processed. Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return. All items must be returned in original/unused condition.Instructions as to whether you would like a refund or an exchange.Detailed note as to the reasons of the return.Return must be accompanied RMA form ( Click Here) and copy of original receipt or invoice.
Please include the following with your package: Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit.
Clearance product from our monthly “Timed Sales” are eligible for return or refund.Purchases via our Tightass Tuesday promotion cannot be exchanged or refunded.If returning a wetsuit for warranty assessment, please ensure the wetsuit is thoroughly dry inside and out, otherwise there will be a delay in processing your return for hygiene reasons.Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.Adreno is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.Adreno is not responsible for personal data or items left in returned merchandise.Adreno is not responsible for mis-handling of products or ill-treatment of goods.
We can only refund or exchange products provided they haven't been used in the water and are undamaged.
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